Terms and Conditions

RIGHT OF WITHDRAWAL FOR PRIVATE CONSUMERS

Private consumers have the right to withdraw from the contract without penalty and without giving a reason within 14 working days of receiving the purchased goods.

If the Consumer decides to exercise the right of withdrawal, they must notify the seller by registered letter with acknowledgement of receipt to: ALEX ALBERGHIERA, Via Mazzini, 2, 51010 Massa e Cozzile (PT). The intention to withdraw from the contract may also be notified in advance by email to info@alexalberghiera.com or by certified email (PEC) to alexalberghiera@legalmail.it , but this notification must in any event be confirmed within 48 hours by sending the registered letter with acknowledgement of receipt. The postmark date will be taken as proof of the date of sending.

Goods must be returned within 14 days of formally exercising the right of withdrawal. To receive a full refund of the purchase price, the goods must be returned intact in all their parts.

The buyer is responsible for the cost of returning the goods.
 

RETURN POLICY FOR BUSINESS CUSTOMERS WITH A VAT NUMBER

If the goods shipped do not correspond to the customer’s order, they will be collected free of charge. Returns due to ordering errors attributable to the customer will not be accepted. Customised goods (e.g. with a printed company logo), as well as used products, are excluded from the right of return in all cases.
Claims arising from improper use or inadequate maintenance cannot be considered. If returned items are not clean, we reserve the right to charge cleaning costs.
If delivery irregularities occur or if the parcel is visibly damaged, this must be reported on the carrier’s delivery note, with the wording “I accept the parcel subject to inspection” and a description of the damage found; our customer service team must then be contacted.

If, after placing an order, the goods shipped are not accepted, ALEX ALBERGHIERA reserves the right to retain the full shipping cost plus 20% of the value of the goods to cover the costs incurred.

For customised goods and/or goods ordered specifically for the customer, the full invoiced amount, including transport costs, will be retained.

In the event of an authorised return, ALEX ALBERGHIERA undertakes to issue a credit note for the amount due as soon as the returned goods arrive at our warehouse. In the event of a refund, the Customer acknowledges that it may be made by one of the following methods:

• refund to the credit card,
• bank transfer

In any case of force majeure or unforeseeable events, we will not be liable for delayed or failed delivery, and we may terminate the contract in whole or in part or suspend or postpone its performance.

Our delivery and payment terms are deemed accepted when the order is placed.

Without prejudice to the foregoing provisions, any compensation for damages suffered for any reason by the Customer or third parties, and any obligation other than those expressly provided for herein, is excluded. Under no circumstances shall ALEX ALBERGHIERA be liable for any indirect loss or damage (including, without limitation, loss of profit or anticipated earnings, interruption of business, loss of information or other financial losses) arising for the Customer from the performance of contractual obligations.
 

DELIVERY METHODS AND COSTS

Estimated delivery times from dispatch (working days):

 

Italy: 3 days

Smaller islands and remote areas: 5 days

 

At the time of delivery and in the presence of the carrier, the Customer and/or their authorised representative must check that all parcels are intact and that the number of parcels is correct, and report any discrepancies to our customer service team within eight days of receipt. In case of doubt, accept the goods by writing “I accept the parcel subject to inspection” on all copies of the delivery note.

Shipping charges are as follows (excluding VAT):

a) Italy, excluding all islands and Venice:
orders below €100: €10

orders above €100 and below €300: €8

orders above €300: free

b) Italy, including all islands and Venice:

orders below €300: €30

orders above €300: €20
 

PAYMENT

Payment can be made using the following methods:

a) Advance bank transfer:

IBAN:  IT 11 J 0538724903 0000 47667844 BPER Banca, Pescia branch

b) PayPal, Visa or Mastercard
 

DATA PROCESSING

The data provided are collected, recorded and used exclusively for activities necessary to establish and perform our contractual supply relationship with you, including activities we undertake to contact customers, receive, manage and fulfil orders, establish, manage and monitor the customer relationship, and comply with administrative, legal and tax obligations relating to your purchases. Full information on the processing of personal data is available at www.alexalberghiera.com.

 

LEGAL NOTICES

Any dispute arising from this agreement shall be subject to the exclusive jurisdiction of the Court of Pistoia, designated as the court with exclusive competence to resolve disputes relating to the Customer’s dealings with ALEX ALBERGHIERA. The goods supplied remain the property of ALEX ALBERGHIERA until the agreed purchase price has been paid in full. Upon publication of individual offers in new price lists, all previous offers shall cease to be valid. Subject to clerical and printing errors, stock availability, force majeure and unforeseeable events.

Registered office:
ALEX ALBERGHIERA di Siccardi Alessandro

Via Mazzini, 2, 51010 Massa e Cozzile (PT), ITALY

Telephone: 0572-913006

Email: info@alexalberghiera.com Certified email (PEC): alexalberghiera@legalmail.it
Website: www.alexalberghiera.com

Bank:
BANK: Banca Centro Toscana Umbria – Traversagna Branch 
 IBAN: IT02Y0707570430000000030271

VAT No.: IT01175560471